Fresh Smile Children’s and General Dentistry operates at Unit 1, 118-120 David Street, Dandenong VIC 3175. Questions about privacy can be directed to the clinic by phone on 03 8909 9337 or through our contact page.
We collect information needed to provide dental care and run the clinic. This may include your name, contact details, date of birth, Medicare or health fund details, medical and dental history, appointment records, treatment notes, images taken in the clinic, and payment information.
If you use our website contact or booking forms, we collect the details you submit so we can respond. Website forms do not replace a confirmed appointment until the clinic contacts you.
We use personal information to assess and treat patients, communicate about appointments, provide quotes, process claims where applicable, meet legal and professional obligations, and improve clinic operations. We do not sell personal information.
Dental treatment records are kept securely in line with professional standards and applicable health record laws. Retention periods follow regulatory and clinical requirements. You may request access to your records subject to legal limits.
We may share information with specialists, hospitals, pathology providers, health funds, Medicare, or other health practitioners when needed for your care or when you ask us to. We may also disclose information where required by law.
Our website may use basic analytics or functional cookies to understand traffic and improve the site. You can control cookies through your browser settings.
We take reasonable steps to protect information from misuse, loss, unauthorised access, or disclosure. No online or paper system is completely risk free.
You may ask to access or correct personal information we hold about you. Contact the clinic and we will respond within a reasonable time, subject to legal and clinical constraints.
If you have a privacy concern, contact us first so we can try to resolve it. You may also contact the Office of the Australian Information Commissioner if required.
We may update this policy from time to time. The current version will be published on this page.
